Shipping & Returns

Shipping & Handling
Most products will be delivered within 7-14 business days, however, some may take a little longer in rural locations. For specific product shipping information, please refer to the product page.

• Subscription Orders: £5.97 (7 to 14 days)


Shipping Information:
• Most orders are shipped directly from our warehouse within 24-48 hours for your convenience and maximum efficiency.
 
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll assess the situation and promptly resolve it.


Returns
If you're not completely satisfied with your purchase, you can return it within 30 days of receiving the item.
Send us an email or give us a call, and we'll send you a prepaid return label to ensure a hassle-free return process.



Contact us:

 Email Support (Available 24/7):
support@hooksneedles.com

Phone Support:
Call us at +1 888-440-7931
Available: Tuesday – Saturday
Hours: 5:00 PM – 9:00 PM (EST)